CAPDA Webinar & AGM

SCHEDULE

Webinar 11:00 am - 12:15 pm

CAPDA Annual General Meeting: 12:15 - 1:30 pm

Best Practices to Prevent Client Complaints

Presented by Lisa E. Hamilton – Partner, BELL TEMPLE LLP

During this webinar, Lisa Hamilton will present some observations gleaned through her years of practice in litigation and in defending health care providers when complaints have been made to the regulatory body. She will discuss some of the causes and contexts of college complaints and explain the ways to prevent such complaints. She will also offer advice about best initial responses to complaints and when to seek legal advice.

Learning Objectives  

• Understand the frequent causes of complaints;
• Understand the categories of complaints;
• Recognize when to contact a lawyer;
• Understand how to manage your practice to reduce the likelihood of complaints;
• Recognize what not to do when a complaint is made.

ACCREDITATION

This program has been approved by the Ontario Psychological Association to offer continuing education for psychologists and psychological associates.  This program meets the criteria for 1 continuing education credit.

ABOUT THE PRESENTER

Lisa Hamilton – Partner, BELL TEMPLE LLP

Lisa Hamilton leads the Medical Malpractice-Health Disciplines Group at Bell Temple LLP. She is an astute and unwavering advocate of health care providers and the facilities where they work, defending malpractice and sex abuse suits at all levels of court in Ontario and related appeals, as well as Complaint and Discipline matters before the governing Colleges, the Health Professions Appeal and Review Board, the Ontario Human Rights Tribunal and the Information and Privacy Commission.